PRIVACY POLICY

At Liorenne Montréal, we respect your privacy and are committed to protecting the personal information you provide when you interact with our store, website, online services, social media pages, or customer support channels.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used or shared, how we protect it, and what choices you may have regarding your personal information.

By using our website, purchasing our products, creating an account, subscribing to communications, or otherwise interacting with Liorenne Montréal, you acknowledge that you have read and understood this Privacy Policy.

Our website may occasionally contain links to websites or services operated by third parties. Those websites have their own privacy practices, and this Privacy Policy does not apply to information collected directly by them. We encourage you to review their privacy policies before providing personal information.

1. WHAT IS PERSONAL INFORMATION?

For purposes of this Privacy Policy, personal information means information that identifies you, relates to you, describes you, or could reasonably be connected with you as an individual.

Depending on how you interact with Liorenne Montréal, this may include information such as:

• Your first and last name;
• Billing and shipping addresses;
• Email address;
• Telephone number;
• Account username or other account information;
• Payment and transaction information;
• Order and purchase history;
• Product preferences;
• Information you voluntarily provide when contacting us;
• Information submitted when applying for employment;
• Photos, videos, reviews, comments, or other content you choose to provide;
• IP address;
• Browser type and settings;
• Device information;
• Operating system;
• Approximate location information;
• Website activity and browsing information; and
• Other information that may reasonably be associated with you.

Personal information does not generally include information that has been anonymized or aggregated so that it can no longer reasonably be connected with a specific individual.

2. INFORMATION WE MAY COLLECT

We aim to collect only the information reasonably necessary for the purposes for which it is obtained.

Information you provide directly

We may receive personal information when you:

• Place an order;
• Create or use an account;
• Subscribe to our newsletter;
• Contact customer service;
• Send us an email;
• Participate in a promotion or contest;
• Submit a product review;
• Communicate with us through social media;
• Provide information in our stores;
• Submit an employment application;
• Complete a form on our website; or
• Otherwise voluntarily provide information to us.

Purchase and payment information

When you purchase products from us, we may collect information necessary to process and fulfill your transaction, including your billing information, shipping information, order details, and payment-related information.

Payment card information may be processed through third-party payment providers. We may not directly store complete payment card details where our payment providers handle this information on our behalf.

Employment information

If you apply for a position with Liorenne Montréal, we may collect information included in your application, such as your name, contact information, résumé, employment history, references, qualifications, and any other information you choose to submit.

This information will be used for employment-related purposes, including evaluating your application and communicating with you about potential opportunities.

Technical and website information

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address;
• Browser and device type;
• Operating system;
• Language preferences;
• Pages viewed;
• Links clicked;
• Time and date of visits;
• Length of visits;
• Referring website;
• Search terms used to reach our website;
• Device identifiers; and
• Other website interaction information.

This information may be collected through cookies, pixels, web beacons, log files, and similar technologies.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information from you when you interact with Liorenne Montréal online, in-store, by telephone, by email, through social media, or through other communication channels.

For example, information may be collected when you:

• Purchase or return a product;
• Sign up for email communications;
• Create an online account;
• Contact our customer service team;
• Participate in a contest or promotion;
• Submit a review or other content;
• Apply for employment;
• Interact with our website; or
• Communicate with us through social media platforms.

We may also automatically collect certain technical information when you browse our website, as described in the section concerning cookies and similar technologies.

4. LOCATION INFORMATION

Depending on the functionality of our website or mobile services, we may collect approximate location information from your device.

This information may be used to provide location-related features, such as helping you find a nearby store or improving the relevance of our services.

You can generally control location permissions through the settings of your device. If you do not wish to provide location information, you may disable location services through your device settings where available.

5. SECURITY CAMERAS

For security and loss-prevention purposes, cameras may be used in certain Liorenne Montréal facilities or store locations where applicable.

Cameras may help protect our customers, employees, property, and business operations and may assist with investigating security incidents.

Where cameras are used, appropriate notices may be displayed.

6. CHILDREN’S PRIVACY

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization from a parent or legal guardian where required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us using the information provided in the Contact Us section.

Where legally required, we will take reasonable steps to address such information, including deleting it where appropriate.

7. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes such as operating our business, processing orders, communicating with customers, improving our services, and complying with applicable laws.

Depending on the circumstances, we may use your information to:

Order and customer service

• Process and fulfill purchases;
• Process returns and exchanges;
• Arrange shipping and delivery;
• Provide order updates;
• Respond to customer service inquiries;
• Contact you when an issue arises with an order;
• Assist with products or services you have requested; and
• Maintain records of transactions.

Account management

We may use information to:

• Create and manage customer accounts;
• Authenticate users;
• Maintain account information;
• Remember preferences; and
• Provide a more personalized shopping experience.

Customer experience

We may use information to better understand customer interests and preferences, improve our website, develop products and services, and enhance your overall experience with Liorenne Montréal.

Marketing and communications

Where permitted by applicable law, we may use your information to communicate with you about:

• New products;
• Promotions;
• Special offers;
• Events;
• Contests;
• Surveys;
• Newsletters; and
• Other information that may be relevant to your relationship with Liorenne Montréal.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Website improvement and analytics

We may analyze website usage and customer interactions to understand how our website is being used and identify opportunities to improve its functionality, content, products, and services.

Where appropriate, we may use analytics providers to assist with these activities.

Fraud and security

Personal information may be used to:

• Detect and prevent fraudulent transactions;
• Investigate suspicious activity;
• Protect our website and systems;
• Protect our customers and employees;
• Prevent misuse of our services; and
• Protect our property and legal rights.

Legal and regulatory purposes

We may use personal information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful requests from government or regulatory authorities.

8. OPTIONAL INFORMATION

From time to time, we may ask you for additional information that is not necessary to complete a purchase or use our basic services.

This could include information such as preferences, interests, demographic information, or other optional details.

Providing such information is voluntary. If you choose to provide it, we may use it to better understand our customers and improve our products, services, website, and marketing activities.

9. ANALYTICS AND RESEARCH

We may use information to evaluate customer behavior, understand changing preferences, measure website performance, and improve our products and services.

We may work with third-party analytics providers, such as Google Analytics or similar services, to understand how visitors interact with our website and marketing communications.

Where appropriate and required by law, information used for analytical purposes may be aggregated or anonymized.

10. PERSONALIZED MARKETING

Where permitted by applicable law and based on the choices you have made, we may use information about your interactions with Liorenne Montréal to provide more relevant content, products, offers, or advertisements.

For example, information collected through our website, customer communications, or purchases may help us understand which products or categories may be relevant to you.

We may also work with advertising or social media platforms to display advertisements that may be relevant to our customers.

Where permitted, information such as a hashed email address or telephone number may be used by advertising platforms to match existing users with advertising audiences.

You may have options to control personalized advertising through the settings offered by the relevant advertising or social media platform.

11. CUSTOMER CONTENT

If you voluntarily submit a review, photograph, video, comment, testimonial, or other content to Liorenne Montréal, we may use that content for purposes related to our business, including displaying customer reviews or promoting our products, subject to any consent or rights required by applicable law.

You should avoid submitting personal information about another individual unless you have permission to do so.

Where your consent is required for a particular use, you may withdraw that consent in accordance with applicable law.

12. WHEN WE MAY SHARE PERSONAL INFORMATION

We do not sell or disclose your personal information to unrelated third parties for their own purposes except where permitted or required by applicable law or where you have provided appropriate consent.

We may share information in the following circumstances:

Service providers

We may provide information to companies that help us operate our business, such as:

• Payment processors;
• Shipping and delivery companies;
• Website hosting providers;
• E-commerce service providers;
• Customer service providers;
• Information technology providers;
• Marketing and communication providers;
• Analytics providers;
• Cloud storage providers; and
• Fraud prevention or security providers.

These service providers receive only information reasonably necessary for them to perform their services and are expected to handle information in accordance with applicable privacy and security requirements.

Business transactions

If Liorenne Montréal is involved in a merger, acquisition, financing, restructuring, sale of assets, sale of all or part of the business, or another similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal requirements

We may disclose personal information where required or permitted by law, including in response to a valid legal request, court order, regulatory requirement, law enforcement request, or other lawful process.

We may also disclose information where reasonably necessary to protect the rights, property, safety, or security of Liorenne Montréal, our customers, employees, or other individuals.

Aggregated information

We may use or share aggregated or anonymized information that cannot reasonably be used to identify an individual.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to websites, applications, social media platforms, payment services, or other third-party services.

If you choose to use a third-party service, that third party may collect information directly from you.

Liorenne Montréal does not control the privacy practices of third-party websites or services. Their collection and use of your information is governed by their own privacy policies and terms.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

14. COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, Liorenne Montréal may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

What are cookies?

Cookies are small files or pieces of information stored on your computer, phone, tablet, or other device when you visit a website.

They can help a website remember information such as your preferences, login status, shopping activity, and other settings.

Some cookies remain on your device for a specific period, while others may expire when you close your browser.

Why we use cookies

Cookies and similar technologies may be used to:

• Keep our website functioning properly;
• Remember your preferences;
• Maintain shopping cart information;
• Recognize returning visitors;
• Understand website traffic;
• Analyze website performance;
• Improve our services;
• Measure marketing effectiveness; and
• Provide more relevant content or advertising where permitted.

Managing cookies

Most web browsers allow you to control or disable cookies through their settings.

You can generally choose to block cookies, delete existing cookies, or receive a notification before cookies are stored.

However, disabling certain cookies may affect the functionality of our website and some features may no longer work as intended.

15. WEB BEACONS AND PIXEL TECHNOLOGIES

We may use technologies commonly known as web beacons, tracking pixels, or pixel tags.

These technologies are small pieces of code that can help us understand whether an email has been opened, whether a page has been viewed, how visitors interact with our website, or whether certain marketing communications are effective.

These technologies may be used by Liorenne Montréal or by service providers working on our behalf, subject to applicable privacy laws.

16. INTERNATIONAL AND CROSS-BORDER PROCESSING

Some of our service providers or technology partners may operate outside the country or province in which you live.

As a result, your personal information may be transferred to, stored in, or accessed from another jurisdiction.

When this occurs, the information may be subject to the laws of the jurisdiction where it is stored or accessed. Those laws may provide different levels of privacy protection than the laws where you reside.

We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information and require appropriate contractual or other protections where applicable.

17. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.

The length of time information is retained depends on factors such as the type of information, the purpose for which it was collected, our business requirements, and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable law.

18. HOW WE PROTECT YOUR INFORMATION

Liorenne Montréal takes reasonable precautions to protect personal information against unauthorized access, loss, theft, disclosure, copying, modification, or destruction.

Depending on the nature and sensitivity of the information, safeguards may include:

• Access restrictions based on business requirements;
• Internal privacy and security procedures;
• Password and authentication controls;
• Technical security measures;
• Encryption where appropriate;
• Firewalls and other security technologies;
• Employee privacy and security training;
• Procedures for handling privacy inquiries and security incidents;
• Retention and secure destruction procedures; and
• Contractual requirements for third-party service providers.

Although we take reasonable measures to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

19. YOUR PRIVACY CHOICES

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request additional information about how your information is processed;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications;
• Request deletion of information where applicable;
• Object to or restrict certain processing activities where provided by law; and
• Exercise other rights available under applicable privacy legislation.

Certain exceptions and limitations may apply.

20. WITHDRAWING MARKETING CONSENT

If you no longer wish to receive promotional emails from Liorenne Montréal, you may use the unsubscribe option included in our marketing emails.

You may also contact us directly using the contact information below.

Please note that opting out of marketing communications does not necessarily stop all communications. We may still contact you when necessary to complete or manage an order, provide customer service, address an account issue, communicate important service information, or comply with applicable legal requirements.

After submitting an unsubscribe request, it may take a reasonable amount of time for the change to take effect.

21. WITHDRAWING CONSENT TO THE COLLECTION OR USE OF INFORMATION

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent subject to applicable legal or contractual restrictions.

Please understand that withdrawing consent may affect our ability to provide certain products, services, features, or functionality.

For example, certain information may be necessary to process an order or provide a requested service.

In some situations, we may still be required or permitted by law to retain or use certain information after consent has been withdrawn.

To withdraw consent or ask questions about how your information is used, please contact us using the information in the Contact Us section.

22. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request access to personal information we hold about you, subject to applicable law.

You may also ask us to correct information that is inaccurate, incomplete, or no longer current.

To help protect your privacy, we may need to verify your identity before completing certain requests.

Depending on the applicable privacy legislation, we may also be required to refuse or limit access to certain information in specific circumstances.

23. AUTOMATED PROCESSING

Where applicable law provides you with rights concerning automated decision-making or profiling, you may request information about the relevant processing and the personal information involved.

Any such rights are subject to applicable legal requirements and exceptions.

If you have questions about automated processing involving your personal information, please contact us.

24. PRIVACY RIGHTS OF UNITED STATES RESIDENTS

If you are a resident of the United States, certain state privacy laws may provide you with additional rights regarding your personal information.

Depending on the state in which you reside and the legislation applicable to you, these rights may include rights concerning access, correction, deletion, portability, or opting out of certain forms of processing.

If you believe you have a privacy right under applicable U.S. law and would like to submit a request, please contact us using the information provided below.

We may need to verify your identity before processing your request.

25. SOCIAL MEDIA

Liorenne Montréal may maintain accounts or pages on social media platforms.

If you interact with us through social media, the relevant platform may collect and process information about you according to its own privacy policy and terms of use.

Information that you voluntarily make public through social media may be visible to other users.

We encourage you to review the privacy settings and policies of the social media platforms you use.

26. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations, or privacy practices.

When we make changes, we will publish the updated version on our website and update the Effective Date shown at the beginning of this Policy.

If a change is significant and applicable law requires additional notice or consent, we will take the steps required by law.

We encourage you to review this Privacy Policy periodically so that you remain informed about how Liorenne Montréal handles personal information.

27. CONTACT US

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, wish to update your information, or have a concern about the way your personal information is handled, please contact us.

Liorenne Montréal
Email: info@liorennemontréal.com

When submitting a privacy request, please provide enough information for us to understand your request and, where necessary, verify your identity.

We will generally make reasonable efforts to respond within the period required by applicable privacy legislation. If additional time is legally permitted and necessary, we will inform you accordingly.

Liorenne Montréal is committed to handling personal information responsibly and maintaining appropriate safeguards to protect the privacy of our customers, website visitors, applicants, and other individuals who interact with us.